RETURN & EXCHANGE
Overview
At Cougar Motor we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
Return/Refund Policy
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order.
The following rules apply:
1.Products must be in original packaging and in a new and resalable condition.
2.Any product that was used or fully/partially installed is non-returnable.
3.Shipping Fees are non-refundable.
4.There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
5.Order cancellations can only be requested prior to shipment or in some cases.
6.If the return of an item was caused by an error on our or a manufacturer’s part, we will cover the shipping fees.
⇒ Refund Request:
My Account->Order->Click on the Refund Button.
⇒ Exchange Request:
My Account->Order-> Click on the Exchange Button.
⇒ Cancel Order Request:
My Account->Order-> Cancel Order Button.
Defective, Damaged, Or Incorrect Products
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
Refunds & Credits
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
Exceptions
We do not offer to pay for costs associated with the following scenarios:
1.Customs fees, import tax, or duty fees
2.Return shipping for refunds, warranty repair, exchange or replacement parts
3.Install or service labor fees relating to install, troubleshooting or repair by a shop or mechanic
4.The ONLY thing we offer refunded money on is the product your purchased from us if you return it to us for a refund within the guidelines established above.